The Poles Slogan
$13.04
1100mm x 300mm
▼ Displayed weight reflects the volumetric packaging size used by carriers to calculate shipping costs, rather than the product’s actual weight.
Incorrect Address or Failure to Receive
If the order cannot be delivered due to an incorrect address, incomplete recipient information, or failure to receive the package, the parcel may be discarded by the courier or customs. In such cases, no refund or reshipment will be provided.
Unpaid Customs Duties / Customs Clearance Failure
If the recipient fails to pay required customs duties or complete customs procedures within the local deadline, the package will be disposed of by customs.
In this case, no refund will be issued.
Damaged Item Notice
If your item arrives damaged, please provide clear photos of the outer and inner packaging. A video is appreciated, if possible.
France & EU Notice
Local customs and carriers (e.g., Chronopost) may charge import VAT and a clearance handling fee (around €20–25), even for gifts or free replacements. These charges are the recipient’s responsibility.
Shipping Information
Courier | Korea Post Premium EMS *Orders shipped to Italy are sent via DHL.
Shipping Regions | Please make sure to check the country selection option in the product order section.
Shipping Fee | Varies by country, region, and the total volumetric weight of the order.
Shipping Time | Approximately 5-12 days (varies by destination. Delays may occur due to courier conditions, natural disasters, or delivery service strikes.)
*United States: Average delivery time 5–7 days (Only orders with a total volumetric weight of 3kg or less can be delivered.)
Cities with direct flights from Korea : Average 3–4 days (e.g., Tokyo, Hong Kong, Singapore)
Return & Exchange Policy
How to Request a Return/Exchange | We will assist you with exchange or return requests submitted through our 1:1 Inquiry Board.
Customer Support Email | shop@wavy.kr
1:1 Inquiry | My Account → Support (This is the fastest way to receive assistance.)
Return/Exchange Window | Requests can be made within 7 days of receiving the product.
For full details, please refer to the “Return/Exchange” tab on the product page or go to My Account → Order History → Return/Exchange.
Return/Exchange Costs |
Change of mind: Customer is responsible for all international shipping fees, customs duties, and related charges (round-trip).
Defective or incorrectly delivered items: The company covers all international shipping fees, customs duties, and related charges.
Incorrect Address or Failure to Receive
If the order cannot be delivered due to an incorrect address, incomplete recipient information, or failure to receive the package, the parcel may be discarded by the courier or customs. In such cases, no refund or reshipment will be provided.
Unpaid Customs Duties / Customs Clearance Failure
If the recipient fails to pay required customs duties or complete customs procedures within the local deadline, the package will be disposed of by customs.
In this case, no refund will be issued.
Damaged Item Notice
If your item arrives damaged, please provide clear photos of the outer and inner packaging. A video is appreciated, if possible.
France & EU Notice
Local customs and carriers (e.g., Chronopost) may charge import VAT and a clearance handling fee (around €20–25), even for gifts or free replacements. These charges are the recipient’s responsibility.
Shipping Information
Courier | Korea Post Premium EMS *Orders shipped to Italy are sent via DHL.
Shipping Regions | Please make sure to check the country selection option in the product order section.
Shipping Fee | Varies by country, region, and the total volumetric weight of the order.
Shipping Time | Approximately 5-12 days (varies by destination. Delays may occur due to courier conditions, natural disasters, or delivery service strikes.)
*United States: Average delivery time 5–7 days (Only orders with a total volumetric weight of 3kg or less can be delivered.)
Cities with direct flights from Korea : Average 3–4 days (e.g., Tokyo, Hong Kong, Singapore)
Return & Exchange Policy
How to Request a Return/Exchange | We will assist you with exchange or return requests submitted through our 1:1 Inquiry Board.
Customer Support Email | shop@wavy.kr
1:1 Inquiry | My Account → Support (This is the fastest way to receive assistance.)
Return/Exchange Window | Requests can be made within 7 days of receiving the product.
For full details, please refer to the “Return/Exchange” tab on the product page or go to My Account → Order History → Return/Exchange.
Return/Exchange Costs |
Change of mind: Customer is responsible for all international shipping fees, customs duties, and related charges (round-trip).
Defective or incorrectly delivered items: The company covers all international shipping fees, customs duties, and related charges.